Network Support Contracts

Network support contracts provide a flat fee-based managed solution, alleviating your IT headaches so you can concentrate on your core business.

We provide a range of support contracts to benefit even the most technically advanced organisation.  All support contracts are backed up with Service Level Agreements and performance targets.

We provide contract for a minimum of 30 days to help you decide whether you want to continue using thinksolution for a long term arrangement. 

Each support contract is dependant upon the underlying technology that is being used, such as number of servers, number of locations, and specific features of the network infrastructure. 

Response and resolution time on all support contracts are guaranteed with 95% of queries resolved in the first hour.

Support contracts cover the following software and hardware:

Software

Microsoft Windows Servers (SBS, and Server 2007)
Exchange Servers
Red Hat/Suse Linux
Symantec Backup Exec
Yosemite
GFI Mail Security Suite
Office Suite 2003 + 2007
Windows XP and Vista
Outlook and Outlook Express
Sage Line 50
Norton Security
Sophos Computer Security Suite
Blackberry Enterprise Server
McAfee Security

Hardware

Servers
PC’s
Laptops
Backup Drives
Printers
Routers/Switches
Scanners