Introduction

BSR Recruitment is a Medical Recruitment agency supplying Locums Doctors and healthcare staff to the NHS and private hospitals. They approached us after identifying the need for a responsive and reliable IT support solution. Prior to using thinksolution, BSR Recruitment had been using a freelance IT support engineer.

think Benefits

Reduction of Downtime
Speedier resolution to problems
Added accountability
More secure and robust network, capable of further expansion
Network is up to date and runs modern applications at optimum levels
Increase organisational efficiency
Faster access to information
Access to a wealth of knowledge regarding networks and other areas in IT for competitive advantage.
Increased IT skills for all internal staff.

Problems

Inefficient network maintenance
Slow response rates
High volume of spam coming in to the network via emails affecting network performance and increase of time wasted with emails
Heavily virus-infected network
Ineffective Backup strategy
Buggy Exchange Server system
Mail server was being used to also send out spam to their clients and candidates

think Solution

All the information was backed up off every computer including the server. Email accounts from the Exchange server were backed up and stored on a backup device.

All computers were thoroughly checked for viruses and known ones were removed using anti virus software. Persistent viruses were removed using manual methods.

Every computer was formatted to ensure all new data would be clean and error free.
New operating systems were installed with all updates and patches.
The server was configured with correct permissions and high levels of security.
Mail Server was reconfigured and later reinstalled after several crashes.
A spare computer was setup as a mail server with Linux software accepting emails from 2 different domains.
A support contract was offered which included unlimited remote and onsite maintenance & training.
A website was negotiated that fully integrates with their database software.

think Approach

2 Engineers were used to audit the network and collect all requirements, software and hardware on the network.

Thinksolution carried out corrective maintenance to remedy the problems that have built up over the course of time from lack of adequate network maintenance.

Setup

17 Computers
1 Mail Server
1 Backup Server
2 Scanners
2 Network Printers
1 Fax
17 Staff
2 Remote sales staff requiring remote email access, server access and access to the database software

Technologies used

Windows Server 2000
Exchange 2000
Custom developed database software for management of Doctors and Bookings.

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